Right to withdraw
You have a legal right to withdraw from this agreement but this right ends seven days from when you receive the goods. You may make this decision after your goods have been dispatched or even delivered to you. In this situation to get a refund you must return the goods to the store in the same condition and packaging in which you received them with the receipt, this will have to be done at your own cost and within 7 days of receiving them (there is no need to re gift wrap an item if that is how you received it). Boxagift@ Bundle of Joy will then check the items to ensure they are in the exact condition in which they were sent and only then will arrange for a refund onto the card with which you paid, minus any costs incurred including all delivery charges and gift wrapping requested at the time of purchase. It is your responsibility to obtain proof that the goods have been returned and received by us, usually by proof of postage and tracking by your courier.
Our right to withdraw
The sale will only be binding on us once we have notified you that the goods have been dispatched. This means that if the goods are shown on our website but are not available or are incorrectly priced or otherwise incorrectly described we shall not be obliged to sell you such goods. If an error is found in the price of goods you have ordered we will inform you as soon as possible and offer you the option of reconfirming your order at the correct price or cancelling your order at which time you will be refunded any monies paid.
Warranties/guarantees
At boxagift@ Bundle of Joy we are proud of our excellent customer service, we will happily talk through any problems or concerns you have relating to your product.
All products sold by boxagift@ Bundle of Joy comply with statutory requirements and safety standards. Guarantees start on the day you receive the goods. Please contact us as soon as you have any concerns about your product, we will discuss the problem and arrange for spare parts to be delivered to you or arrange uplift for inspection and repair if necessary, as decided by the manufacturer. All products returned with a fault will be returned to the manufacturer for inspecition whos decision is final. If the fault is deemed to be a manufacturing fault the company is entitled to repair and only when this is not possible will a replacement be issued, only when a repair or replacement is not possible will a refund be given. In all cases the warranty will be void if the fault is due to accidental damage, wear and tear or misuse or the guarantee has passed. In this case if the product is to be or has been collected and returned for repair you will need to pay for any repair and transport costs before your goods will be returned to you. This does not affect your consumer statutory rights.
